Defining Warnings, Alerts and Notes
The Warnings and Alerts – Admin window lets you set up predefined notes, warnings, lockouts and freezes that will appear in a drop-down list on the Notes/Alerts tab. To access the Warnings and Alerts – Admin window, under Administration on the Portico Explorer Bar, click . On the Customization top menu bar, click Warnings and Alerts, then click .
How do I?
Your credit union is not required to set up predefined notes, warnings or alerts. Users can add a warning or alert on the Notes/Alerts tab when adding a member note. If your credit union chooses to create predefined notes, warnings or alerts, you can determine if the user must select a predefined note, warning or alert or if they can enter a value while adding the information to the account.
Using the fields in the Notes, Warning and Alerts group box, you add or maintain the note, warning or alert. To create a new pre-defined note, warning, or alert message, click New. The fields in the Notes, Warning and Alerts group box will change to blank fields. To maintain an existing pre-defined note, warning, or alert message, click the row of the warning or alert. The fields in the Notes, Warning and Alerts group box will contain the information for the note, warning, or alert.
Complete the following steps:
- Enter a 5 character code in the Code field.
- In the Description field, enter the note, warning or alert description.
- From the Type drop-down list, select Note, Warning, Alert-Lockout or Alert-Freeze.
- If you select Alert – Lockout from the Type drop-down list, select a lockout level 0-9 from the Level drop-down list. A user must have a user level equal to or greater than this level to override the lockout.
- Select the Display in List check box to display the message in the drop-down list on the Notes/Alerts tab. System default is selected.
- Click Save to save the pre-defined note, warning, or alert message.
Select the check box and click Delete to delete the predefined warning, alert or note.
Once a warning or alert has been added to a member account, you must acknowledge it on the Member Information dialog box that appears when you look up a member. To acknowledge a message, select the Ack check box for each warning and alert, then click the Acknowledge button.
If you manually display the Member Notifications and Alerts dialog box, notes, warnings lockouts and freezes will display, but you are not required to acknowledge or override the message. Users cannot prevent warnings and alerts from appearing on the Member Information dialog box, regardless of the settings on the User Profile – Popups tab. If only notes exist on a member’s account, the Ack check box and Acknowledge button will be disabled and the Cancel button will change to a Close button.
When you acknowledge a warning or alert-freeze, the Member Information dialog box will close and the user name and the warning or alert-freeze information will be sent to the Warnings and Alerts Acknowledge/Override report.
When you acknowledge an alert-lockout, the User Override dialog box will appear. If the user has a lockout level equal to or greater than the required level to override the Alert-Lockout, they will enter their override password and click OK. If the user’s lockout level is lower than the alert-lockout placed on the member’s account, the user will be unable to override the lockout. If your credit union uses the enhanced override option, another user in the override group (one with a high enough user lockout level) can override the lockout or the user can request a remote override. A user will only appear in the Override User drop-down list if they are a member of the override group and their user lockout level is high enough to override the Alert-Lockout. The override user name will be followed by their user lockout level.
Field Help
| Code |
The code used to identify the note, warning or alert.
Length: 5 alphanumeric
|
| Description |
The note, warning or alert description.
Length: 35 alphanumeric
|
| Type |
Click the down arrow to select Note, Warning, Alert-Lockout or Alert-Freeze. The message types can be used as follows:
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Note
|
Enter a member note. The note displays on the Member Information dialog box that appears when you look up a member.
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Warning
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Enter a message and require that the user acknowledge that they read the message before they perform a transaction on the member’s account.
The warning displays on the Member Information dialog box that appears when you look up a member. Once the warning is acknowledged, the Member Information dialog box will close and the user ID and warning information will audit to a report. A warning will not prevent any online or back-office transactions.
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Alert-Lockout
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Enter a message and require the user to override the message, require a supervisor to override the message, or limit who can perform transactions on a member.
When you add a lockout message, you must enter a lockout level (0 – 9) in the Level field. The lockout level corresponds to a lockout level assigned to each user ID on the User Profile – Security tab (system default is level 0). If the user’s lockout level is equal to or higher than the alert-lockout on the member’s account, the user will be able to override the lockout. If the user’s lockout level is lower than the alert-lockout placed on the member’s account, the user will be unable to override the lockout. If your credit union uses the enhanced override option, another user in the override group (one with a high enough user lockout level) can override the lockout or the user can request a remote override.
The lockout displays on the Member Information dialog box that appears when you look up a member. Once the lockout is acknowledged, the Member Information dialog box will close, the user ID and lockout information will audit to a report, the user can perform the over-the-counter transactions, and all back-office transactions will be allowed.
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Alert-Freeze
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Enter a message, require that the user acknowledge that they read the message, and freeze the account so that all online and back-office financial and non-financial transactions may be prevented.
The freeze displays on the Member Information dialog box that appears when you look up a member. Once the freeze is acknowledged, the Member Information dialog box will close, the user ID and freeze information will audit to a report, and all online and back-office financial transactions (except dividends) and non-financial transactions will be prevented.
When an account is frozen, most online financial and non-financial transactions are not allowed, except for the following:
- A user may return an ACH or share draft item; however, fees cannot be assessed without removing the freeze.
- A collection officer can add a note to the member’s account.
- A user may add, maintain or delete a note, warning or alert if they have the proper security permission.
A share draft item that exceptions due to an Alert-Freeze will appear on the Share Draft Exception Items window and Share Draft Posting/Exception Report 450 with exception code FZ – Member Account is Frozen. You can define a default return code for the FZ exception code on the Customized Share Draft Exception Processing window.
An ACH item that exceptions due to an Alert-Freeze will appear on the ACH Exception Items window and ACH Posting/Exception Report with exception code EFZ – Member Account is Frozen. You can define a default return code for the EFZ exception code on the Customized ACH Exception Processing window.
Any back-office transactions that reject due to a member freeze will appear on the appropriate report with an exception code or remark code of FZ. The 583 Report will display the item with exception code 75.
The freeze must be removed to allow online and back-office financial and non-financial transactions to process.
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| Level |
If you select Alert
– Lockout from the Type
drop-down list, select a lockout level 0-9 from the Level drop-down list. A
user must have a user level equal to or greater than this level to override
the lockout. |
| Display
in List |
Select the Display in List check box to display the message in the drop-down list on the Notes/Alerts tab. System default is selected.
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| Created
Date |
The date the note, warning or alert was created.
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| Created
User ID |
The user ID of the user who created the note, warning or alert.
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Modified Date
|
The date the note, warning or alert was modified.
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Modified User ID
|
The user ID of the user who modified the note, warning or alert.
|
| Warnings
and Alerts grid |
The Warnings and Alerts grid contains the following information
| unlabeled |
Select
check box and click Delete to delete the note, warning
or alert. Click the All button to select all the check boxes. Click the All button again to clear all the check boxes. |
| Code |
The code used to identify the note,
warning or alert. |
| Type |
Identifies
the message type as Note, Warning, Alert-Lockout or Alert-Freeze. |
| Description |
The
note, warning or alert description. |
| Level |
The
lockout level (0-9) corresponds to a lockout level assigned to
each user ID on the User
Profile – Security tab (system
default is level 0). If the user’s lockout level is equal to or
higher than the alert-lockout on the member’s account, the user
will be able to override the lockout. |
| Modified |
The
last time the note, warning or alert was modified. If the note,
warning or alert has never been modified it will be the date the
note, warning or alert was initially created. |
| Dis |
Indicates
if the message is displayed in the drop-down list on the Notes/Alerts tab. |
|
| Description Options Warnings |
Click the List with Data Input option to allow the user to select from the predefined list of warnings or enter a warning on the Notes/Alerts tab when adding a member note. The default value is List with Data Input.
Click the List Only option requires the user to select from the predefined list of warnings when adding a member note on the Notes/Alerts tab.
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| Description Options Alerts |
Click the List with Data Input option to allow the user to select from the predefined list of alerts or enter an alert on the Notes/Alerts tab when adding a member note. The default value is List with Data Input.
Click the List Only option requires the user to select from the predefined list of alerts when adding a member note on the Notes/Alerts tab.
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Description Options Notes
|
Click the List with Data Input option to allow the user to select from the predefined list of notes or enter a note on the Notes/Alerts tab when adding a member note. The default value is List with Data Input.
Click the List Only option requires the user to select from the predefined list of notes when adding a member note on the Notes/Alerts tab.
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The Warnings and Alerts – Administrator security group contains permissions that allow users to set up predefined warnings and alerts; add, maintain or delete warnings, alert-lockouts and alert-freezes to member’s accounts; and generate the Warnings and Alerts Acknowledge/Override report. The following permissions are included in the Warnings and Alerts – Administrator security group:
- Portico - Warnings and Alerts - Administration - Menu Option
- Portico - Warnings and Alerts – Administration - View Only
- Portico - Warnings and Alerts – Administration - Maintain
- Portico - Warnings and Alerts - Menu Option
- Portico - Warnings and Alerts - Report
- Portico - Warnings and Alerts – Report – Menu Option
- MbrInfo - Notes Warnings Alerts - Maintain Warnings
- MbrInfo - Notes Warnings Alerts - Maintain Alert Freeze
- MbrInfo - Notes Warnings Alerts - Maintain Alert Lockout
