Reviewing Undeliverable Emails

Undeliverable email receipts are recorded on the Electronic Receipt Status window. The Electronic Receipt Status window lets you display the emails that bounced due to an invalid email address. You can search for the emails by member number, transaction amount, CAN, and date range.

To access the Electronic Receipt Status window, click Tools within the Administration menu on the Portico Explorer Bar. On the Tools menu bar, click Reports, then click Electronic Receipt Status.

How do I? and Field Help

To view all the email statuses available, click Search.

To refine your search, complete any of the following fields in the Selection Criteria group box and click Search. Click Reset to clear the selection criteria.

• In the Member Number field, enter the account number associated with the member (Length: 12 numeric).
• In the Transaction Amount field, enter the amount of the transaction (Length: 12 numeric including decimal).
• In the CAN field, enter the CAN assigned to the transaction (Length: 5 numeric).
• Click the From Transaction Date down arrow to select the beginning date from the calendar or enter the date in MM/DD/YYYY format.
• Click the To Transaction Date down arrow to select the ending date from the calendar or enter the date in MM/DD/YYYY format.
• From the Email Status drop-down list, select the status of the email. The valid values are:
  • Sent – The email receipt was sent.
  • Open – The member opened the email.
  • Hard Bounce – The email bounced due to invalid email address.
  • Soft Bounce – The email was sent but the member’s inbox is full.
  • Email Address is Suppressed - The email address format is invalid or the address specified is a text message email address.
  • Reply Mail Blocked - The member's email server blocked the email receipt.

The Search Results grid displays the email status for each transaction. Click any of the column headings with an arrow to sort the grid in ascending or descending order by the column heading. The column heading with the bold arrow indicates the column the grid is currently sorted by. Click the export icon to export history to Microsoft® Excel.

Column Heading	Description
Date	The date the transaction occurred.
Member Number	The member number associated with the transaction. Length: 12 numeric
Member Name	The member name associated with the account number.
CAN	The CAN assigned to the transaction. Length: 5 numeric
Amount	The amount of the transaction. Length: 12 numeric including decimal
Status	The status of the email. The valid values are: Sent – The email receipt was sent. Open – The member opened the email. Hard Bounce – The email bounced due to invalid email address. Soft Bounce – The email was sent but the member’s inbox is full. Email Address is Suppressed - The email address format is invalid or the address specified is a text message email address. Reply Mail Blocked - The member's email server blocked the email receipt.
Email	The email address the email receipt was sent to.

Select a page from the Page drop-down list to review a specific page. Click the single left and right arrows to scroll through the results page by page, or click the left and right double arrows to go to the first and last page of the results.

The prior day’s email receipt data is retrieved once a day at 4:00AM. Retention of the information is based on the detail journal retention period defined in the Detail Journals field on the Credit Union Profile – History/Reversals tab. The system default is 120 days. The email receipt data purges when the detail journal information purges.

Access to the Electronic Receipt Status window is controlled by the Portico – Reports (Tools) – Undeliverable eReceipts – View Only security permission in the Portico – Tools – Reports security group.