Balancing Cardholder Activity

Related Topics

Complete the following tasks to balance cardholder activity:

  1. If your credit union has Fiserv Card Services driven network ATM’s:
    • Print the TS10-Terminal Transaction Summary Report to obtain the terminal daily cash activity totals for each terminal.
    • Print the TD11-Terminal Depository Detail Report.
  2. Access the Cardholder - Balancing Sign-On window to display the list of dates to be balanced. Select the check box next to the business date, click Save, then click Next.
  3. Review the totals on the Cardholder Balancing Summary window. If the Net Difference and Net Difference Teller and Host Totals fields are zero, you can select the Date Balanced check box and click Submit. Click Next to continue the balancing process. The information will automatically be sent to print on the audit printer. If the Net Difference and Net Difference Teller and Host Totals fields are not zero, use the following tools to identify and correct transactions as needed.
    • Switch/Host difference - Click Exceptions to transfer to the Exceptions window to review the exceptions. Then, click the icon button in the Details column to transfer to the Network ATM Maintenance window and correct the transactions.
    • Teller totals do not equal Switch/Host total - Click Exceptions to transfer to the Exceptions window to review the exceptions. Then, click the icon button in the Details column to transfer to the Network ATM Maintenance window and correct the transactions.
    • The Acknowledgments grid on the Cardholder Balancing Summary window displays the incoming Fiserv Card Services adjustments from the IE56, IE57 and IC10 reports.
    • Once the Net Difference and Net Difference Teller and Host Totals fields are zero, you can select the Date Balanced check box and click Submit. Click Next to continue the balancing process. The information will automatically be sent to print on the audit printer.
  4. Click Next to access the GL Moves window to review and process the GL entries. Click Next.
  5. Perform the cash moves for each terminal location if applicable. Click Next.
  6. Click Next to access the Balancing Status window to review balancing status and the GL balance of the ATM intransit GL.

Additional windows, such as the Unable to Complete window and Provisional Memo window allow you to view additional cardholder information and document adjustments.