Managing Collections

Collections fully automates your collection process by placing delinquent loan, negative share, vendor credit card and vendor mortgage loan information in the hands of the collection officers and improving the quality and productivity of the collection department.

Collections provides the following features:

• Comprehensive reporting system.
• Online tracking of collection agency for delinquent loans.
• Automatically assign delinquent loans and negative shares to officers and/or reassign an account to a specified officer.
• Automatically assigns a reference number to all accounts in collections.
• Ability to force share, loans, vendor credit cards and vendor mortgage loans into collections.
• Option to place loans in collections if the first payment is defaulted.
• Automatic transfer of member, loan, and share information to Collections.
• Online access to comprehensive member and loan information with consolidated information transactions.
• Includes online tickler file, note alert indicators, and promise indicators.
• Record collection officer notes online with automatic date and time stamp.
• Customized collection letters for share, loans, vendor credit cards and vendor mortgage loans.

Collections provides the following benefits:

• Reduces manual paper work and eliminates manual record keeping tasks, including correspondence.
• Consolidates applicable member information on one screen.
• Produces accurate, detailed, and up-to-date tracking information.
• Tracks the performance of the collection agency.