Top Most-Used Events

Looking for ideas on the type of events to create for your credit union? Here is a list of the top events currently used by Portico credit unions.

ATM / Debit Card Disputes

Event Description: ATM / Debit Card Dispute
Customized Fields Added to Event:

Field Label	Field Type
Card Type	Listbox Options: ATM, Debit Card
Transaction Amount	Text
Transaction Day	Calendar
ATM Location	Text
Merchant	Text
Secure Card Number	Text
Card Status	Listbox Options: Lost, Stolen, Hot Carded, Member Has Card, Other
Card Closed	Checkbox Indicates Yes (checked) or No (unchecked)
Date Closed	Calendar
Card Reissued	Checkbox Indicates Yes (checked) or No (unchecked)
Provisional CR	Checkbox Indicates Yes (checked) or No (unchecked)
Docs Completed	Checkbox Indicates Yes (checked) or No (unchecked)

Deceased Member

Event Description: Deceased Member
Customized Fields Added to Event:

Field Label	Field Type
Mbr Deceased On	Calendar
Contact Name	Text
Relationship	Text
Contact Phone Number	Text
Copy of Cert	Checkbox Indicates Yes (checked) or No (unchecked)
Beneficiary	Text
ID Verified	Checkbox Indicates Yes (checked) or No (unchecked)
Funds Disbursed	Listbox Options: Transfer, In Person by Check, Mailed, Wire
Account Closed	Checkbox Indicates Yes (checked) or No (unchecked)

Fee Refund (Given and Denied)

Event Description: Refund of Fees
Customized Fields Added to Event:

Field Label	Field Type
Type of Refund	Listbox Options: All fees to select from
Amt Requested	Text
Amount Granted	Text
Approved By	Listbox Options: All personnel that can approve the refund

Event Description: Denied Refund of Fees
Customized Fields Added to Event:

Field Label	Field Type
Type of Refund	Listbox Options: All fees to select from
Amt Denied	Text
Denied By	Listbox Options: All personnel that can deny the refund

Member Information Update (Address Change, Phone Change, etc.)

Event Description: Change of Address
Customized Fields Added to Event:

Field Label	Field Type
Form Received By	Listbox Options: Email, Fax, In Person, Mail, Other
Maint Portico	Checkbox Indicates Yes (checked) or No (unchecked)
Date Received	Calendar
Maint Visa	Checkbox Indicates Yes (checked) or No (unchecked)
Change CWS	Checkbox Indicates Yes (checked) or No (unchecked)
ID Verified If taking the change of address by phone, you may want to add multiple ID Verified fields so you can verify more than just the SSN or date of birth. Some credit unions use other acct information, such as loan payment amount.	Text or Listbox Options: All ID types are available

Wire Transfer Request

Event Description: Wire Transfer Request (Out)
Customized Fields Added to Event:

Field Label	Field Type
Transfer Date	Calendar
Transfer Amount	Text
FI Name	Text
FI Address	Text
FI Routing #	Text
Further Cr Info	Text
Bene/Indv Name	Text
Bene/Indv Addr	Text
Receiving Acct #	Text
Verified By	Listbox Options: All employees
Reference #	Text

Pay Off Request

Event Description: Loan Payoff Request
Customized Fields Added to Event:

Field Label	Field Type
Date of Request	Calendar
Loan Number	Listbox Options: All member loans
Requested By	Text
P/O Good Until	Calendar
P/O Amount Quoted	Text
Daily Per Diem	Text

VISA Balance Transfers

Event Description: Visa Balance Transfer
Customized Fields Added to Event:

Field Label	Field Type
App Given	Calendar
Amt Transfer	Text
Transfer From	Text
Approved	Checkbox Indicates Yes (checked) or No (unchecked)
Cks Disbursed	Calendar
Payment Address	Text
Payment City, State	Text
Payment ZIP	Text

Stop Payments (Member Checks, Teller Checks/Cashier Checks)

Event Description: Member Stop Payment
Customized Fields Added to Event:

Field Label	Field Type
Form Provided	Listbox Options: Email, Mail, In Person, Fax, Other
Form Received	Checkbox Indicates Yes (checked) or No (unchecked)
Stop Added	Checkbox Indicates Yes (checked) or No (unchecked)
Fee Assessed	Checkbox Indicates Yes (checked) or No (unchecked)

Event Description: Cashier Check Stop Payment
Customized Fields Added to Event:

Field Label	Field Type
Draft Number	Text
Draft Amount	Text
Date Issued	Calendar
Form Notarized	Checkbox Indicates Yes (checked) or No (unchecked)
Member Fee	Text
Refund/Reissue	Calendar

Title / Lien Release

Event Description: Release of Lien
Customized Fields Added to Event:

Field Label	Field Type
Type of Release	Listbox Options: All member loans
Requested By	Text
Date Requested	Calendar
Date Sent	Calendar

Event Description: Title Request
Customized Fields Added to Event:

Field Label	Field Type
Action	Listbox Options: Release Title, Send to Dealer, Send to Branch, Other
Payment Type	Listbox Options: Cash, Dealer Check, Transfer, Personal Check, Certified Check, Insurance, Refinance, Other
Mailing Option	Listbox Options: Mail to Member, Mail to Other, DO NOT MAIL
Addr. Confirmed	Checkbox Indicates Yes (checked) or No (unchecked)
Loan #	Listbox Options: All member loans

Home Equity Payoff

Event Description: Home Equity Payoff
Customized Fields Added to Event:

Field Label	Field Type
HE File Sent	Checkbox Indicates Yes (checked) or No (unchecked)
Satisfaction Ltr	Listbox Options: Mail to Reg of Deed, Mail to Lawyer, Mail to Closing Agent
Remove CR Limit	Checkbox Indicates Yes (checked) or No (unchecked)
Loan #	Listbox Options: All member loans

Loan Extension or Skip A Pay

Event Description: Loan Extension Request
Customized Fields Added to Event:

Field Label	Field Type
Loan #	Listbox Options: All member loans
Payment Amt	Text
Old Due Date	Calendar
New Due Date	Calendar
Reason	Text or Listbox Options: Workers Comp, Laid Off, Delinquent, Military, Strike, New Job, Other

Event Description: Skip A Payment
Customized Fields Added to Event:

Field Label	Field Type
Date Requested	Calendar
Loan #	Listbox Options: All member loans
Approved By	Listbox Options: All personnel that can approve the skip pay
Completed	Calendar