Using Drivers License/ID Capture
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Eliminate data entry errors and save time with Driver’s License/ID Capture. Using your existing Magtek card swipe device, Portico will read the magnetic stripe on state-issued driver’s licenses or identification cards and import the demographic information into Portico for a new member, existing member, non-member joint relationship, and borrower information.
Portico will capture the following data from state-issued driver’s licenses or identification cards when it is included on the magnetic stripe:
- Name
- Address
- City, State, and ZIP
- Date of Birth
- Driver’s License or Identification Number
- Driver’s License or Identification Card Expiration Date
Plus, Portico will read more than one state-issued driver’s license or identification card per account to capture joint relationship data for the Relationships tab. You can also perform a member look-up in Portico.
Before you can begin using Driver’s License/ID Capture, you must define the card swipe device on the Apps - Devices - Readers/Scanners tab on your Application Profile dialog box.
To use Driver’s License/ID Capture to look up a member, swipe the customer’s card, then select Card Swipe from the Activity menu on Portico’s top menu bar or press Shift+F2. Portico will look up the member using the ID state and number.
If more than one member matches the ID state and number, the Member Search dialog box will appear with a list of accounts to choose from.
If you have a Magtek card swipe device attached to your workstation, a Driver’s License/ID Capture icon will appear on the Contact Information tab, Account Relationships dialog box for non-members, New Members & Services Member Request tab and Member Information tab, and Borrowers dialog box.
When you click the Driver’s License/ID Capture icon, you are prompted to swipe the identification card. Swipe the customer’s driver’s license or ID, then click OK. The ID Information dialog box will appear for you to import the data into Portico.
How do I? and Field Help
Click Import to import the information to Portico and close the ID Information dialog box. You must click Save on the Portico window to save the data to the members account.
Click Cancel to cancel the data import and close the ID Information dialog box.
If the information in Portico is different from the information obtained from the driver’s license or identification card, a warning message will appear. Click OK to save the new information to Portico. If the driver’s license or identification card cannot be read, an error message will appear. When scanning information for a new member using New Members & Services, only the Scanned Information group box of the ID Information dialog box will be displayed with the member information.
| Field | Description |
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The prefix to member's name, e.g. Mr., Mrs., Dr. You can customize this field and make it a required field in New Members & Services using the Customized Fields window. Keyword: PR Reporting Analytics: PR MBR Prefix (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder) |
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The member's first name. Length: 25 alphanumeric Keyword: FN | New Members & Services Keyword: N1 Reporting Analytics: PR MBR FST NM (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder) |
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The member's middle name. Length: 25 alphanumeric Keyword: MN | New Members & Services Keyword: N2 Reporting Analytics: PR MBR MID NM (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder) |
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The member's last name. Length: 25 alphanumeric Keyword: LN | New Members & Services Keyword: N3 Reporting Analytics: PR MBR LST NM (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder) |
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The suffix to the member's name, e.g. Jr., Sr.,PhD. You can customize this field and make it a required field in New Members & Services using the Customized Fields window. Keyword: SF Reporting Analytics: PR MBR Suffix (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder) |
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The name of the borrower. Length: 25 alphanumeric |
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Line 1 of the member's primary address. This field cannot contain all blanks. Length: 24 alphanumeric Keyword: A1 |
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Line 2 of the member's primary address. If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field. For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface. For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface. For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface. If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field. When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared. The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices. Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly. Length: 24 alphanumeric Keyword: A2 |
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The city where the individual resides. If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field. For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface. For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface. For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface. If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field. When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared. The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices. Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly. Length: 18 alphanumeric Keyword: AC |
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Click the down arrow to select the correct state abbreviation from the drop-down list. If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field. For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface. For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface. For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface. If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field. When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared. The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices. Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly. Keyword: AS |
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The postal ZIP Code for the address listed. For domestic addresses, the ZIP code must be either 5 or 9 digits. For foreign addresses, the ZIP code can be up to 10 characters. If the Address is Foreign check box is not selected:
If the Address is Foreign check box is selected:
Length: 9 numeric (10 alphanumeric if the Address is Foreign check box is selected.) Keyword: ZP Reporting Analytics for Primary Member Address: MBR Zip Code Dash (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject) |
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Select this check box if the address is foreign. If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field. For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface. For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface. For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface. If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field. When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared. The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices. Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly. Keyword: FF |
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Click the down arrow to select the correct state abbreviation to represent the state that issued the driver's license. Keyword: DS |
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The driver license number of the member. Portico masks driver license numbers. You can click inside the field to show the driver license number. When you tab out of the field, the driver license number will be masked. The driver's license number will remain unmasked as long as the field has focus. Portico will log each time a user clicks inside a field to view a driver license number in the View Sensitive Data Audit report. You can customize this field and make it a required field in New Members & Services using the Customized Fields window. If the Member has no DL information check box was selected on the Member Verification tab in New Members & Services, the text NOT APPLICABLE appears in the Driver’s License Number field and the Driver's License State, ID Issue and ID Expiration fields are disabled in New Members & Services. On the Contact Information tab, the text NOT APPLICABLE appears in the Driver’s License Number field; however, all the fields remain accessible so a driver's license can be added at a later date. Length: 17 alphanumeric Keyword: DL Reporting Analytics: MBR DRIVERS LICENSE (Member Base subject in the Member Information folder and the ME Member Information subject in the Month-end Information\Member Month-end folder) |
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Click the down arrow to select the ID issue date from the pop-up calendar or enter the date in MM/DD/YYYY format. You can make this field required in New Members & Services using the Customized Fields window. Reporting Analytics: Driver License Issue Date (Member Base subject in the Member Information folder and the ME Member Information subject in the Month-end Information\Member Month-end folder) |
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Click the down arrow to select the ID expiration date from the pop-up calendar or enter the date in MM/DD/YYYY format. You can make this field required in New Members & Services using the Customized Fields window. If your credit union uses Member-Level Warnings and Alerts and the System-Generated Alerts check box is selected on the Credit Union Profile - Products & Services tab, a member alert notifies credit union staff when a member’s driver’s license or identification has expired. If the member’s ID has expired according to the ID Expiration field on the Contact Information tab, the message 'Warning - ID Has Expired' will appear in the Notes, Warning and Alerts grid on the Member Information dialog box and the Notes/Alerts tab. The message will be removed automatically in the nightly back-office cycle after you update the ID Expiration field on the Contact Information tab. If the ID Expiration field is blank or 999999, Portico will not evaluate the ID expiration date and will not display the Warning message. Reporting Analytics: Driver License Expiry Date (Member Base subject in the Member Information folder and the ME Member Information subject in the Month-end Information\Member Month-end folder) |
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The member's birthdate. Portico masks birthdates. You can click inside the field to show the birthdate. When you tab out of the field, the birthdate is masked. The birthdate will remain unmasked as long as the field has focus. Portico logs each time a user clicks inside a field to view a birthdate in the View Sensitive Data Audit report. Keyword: DB |
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Click the down arrow to select the gender of the account's primary member. The recommended values are: B - Business C - Corporation D - Doing Business As F - Female M - Male O - Organization U - Unknown Keyword: SX |
On occasion, you may capture the data from a driver’s license or ID card and find that unusual characters, such as dollar signs, asterisks or numbers, will appear in the member information fields in Portico. This is a result of a change to the format of the magnetic stripe on the driver’s license or ID card. You can assist the Portico team with identifying these format changes so the necessary adjustments can be made to the Driver’s License/ID Capture functionality. To report a suspected magnetic stripe format change, complete the following steps:
- Click the Driver’s License/ID Capture icon.
- Then, swipe the driver’s license and ID card in the card swipe device and click OK. The ID Information dialog box will appear.
- Click Help Queue. The driver’s license and ID card data from the magnetic card stripe will be added to the Help Queue dialog box in an encrypted format. The captured data will be used to adjust Portico’s formatting for additional states that do not follow AAMVA Standards.
- Record the reference number provided by the Help Queue dialog box. Then, submit a request to Portico Client Services. Be sure to include the reference number in your request.
If your state does not have a magnetic stripe on their Driver’s License/ID, you can still use the Magtek card swipe device for member look-up by setting up the magnetic card format for your member ATM/Debit cards. You can define the types of cards allowed with your magnetic card reader using the Magnetic Card Formats window.