Reviewing Suspect Transactions

The inquiry-only Suspect Transaction Detail window identifies suspect transactions that received either a 071 or 571 response code for a specific terminal. Suspect transactions are listed by local date and time within terminal ID within business date.

To access the Suspect Transaction Detail window, click Network Balancing within the Operations menu on the Portico Explorer Bar. On the Network Balancing top menu bar, click Terminal Balancing, then click Suspect Transaction Detail.

How do I? and Field Help

Click the Balance Date down arrow to select the business date from the pop-up calendar or enter a date in MM/DD/YYYY format. Then, click the green arrow to view the suspect transactions for that date. The Terminal ID field displays the unique ID that identifies the ATM terminal (Length: 9 alphanumeric). Click the left and right arrow to scroll through the ATM terminals.

The following information appears on the Suspect Transaction Detail window. Click the printer icon button to print the grid details.

Column Heading

Description

Card Number

The cardholder number associated with the original transaction. This number consists of the ISO number, a filler (if the ISO number is only 16 digits), and the number specified in the Account ID field on the ATM Card Maintenance dialog box.

All digits of the cardholder number will be masked, except for the first 6 digits and last 4 digits of the number. To view a member’s cardholder number, users must be assigned to the Portico – User Can View PAN security group. You can also add the Portico – User Can View PAN permission to a credit union-defined security group using the Security Group Permissions – Update window.

Length: 19 numeric

View

Portico partially masks cardholder numbers. You can click the icon button to display a pop up window containing the cardholder number. Portico will log each time a user clicks the icon button to view a cardholder number in the View Sensitive Data Audit report. The Portico – User Can View PAN security permission is required to view a cardholder number.

Date

The local date based on the terminal where the transaction actually occurred. Length: 4 numeric / Format: MMDD

Time

The local time based on the terminal where the transaction actually occurred.Length: 6 numeric / Format: HHMMSS

Card Own R/T

The ISO number used with the ATM ID to build the key for the ATM hot card file. You use the $Teller Service window to specify the ISO number. Currently, this number is only valid for Diebold ATMs.

Length: 8 numeric

Keyword: RT

Seq

The sequence number associated with the ATM transaction. This number comes from the CNS reports, the host ATM reports, and the member's receipts.

Length: 6 numeric

Process Code

The transaction code associated with the network transaction. The system will use this code to determine which Host system transaction to use when posting the transaction through the Network ATM Maintenance window. The letter R following the ATM transaction code indicates that the transaction is a reversal transaction. The following table shows the ATM code and the description for that transaction:

First 3 Letters

AIQ Account Inquiry

AFT Account Funding Transaction (P2P Transfers)

BCR BillPay Credit

BDB BillPay Debit

CCK Check Cashing

DCB Deposit With Cash Back

DEP Deposit

EPM Payment Electronic

INQ Balance Inquiry

MBK Message To Bank

MBV Member Verification

MTD Dispense Western Union

MTI Initiate Western Union

MTR Refund Western Union

PAY Payment Enclosed

PCR Refund From Merchant

PIN PIN Select

PUR Electronic Pmt To Merchant

SPP Special Purchase

STP Statement Print

TFR Transfer

WDL Withdrawal

Last 3 Letters

BFT Benefit

CCR Credit Card

CHK Checking

COM Commercial Loan

CRL Credit Line

FST Food Stamps

GEN Default (No Account Type)

INS Installment Loan

INV Up to 6 Investment Accounts

IRA IRA

LON Up to 6 Loan Accounts

MMA Money Market

NOW NOW

SAV Savings
SHL Up to 4 Share and 4 Loan Accts

SHR Up to 10 Share Accounts

Amount

The amount of the transaction.

Length: 12 numeric including decimal

Resp Code

The host response code to a network transaction. The first digit will be a 5 if it is a host/network approved or denied transaction. If it is a 0 this is a switch stand in approved or denied transaction. If the response code is not available, this column will contain the function code which indicates the specific purpose of this transaction.

200 - Original Financial Request

203 - Resubmission of previously denied financial request

280 - Subject to verification

281 - Preauthorized advice

283 - Merchant authorized

400 - Full reversal

401 - Partial Reversal

480 - Reversal subject to verification

Total

The total amount of all the suspect transactions for the specified terminal.

The total amount of all the suspect transactions for the specified terminal appears below the Suspect Transaction Detail grid.

Portico Host: 57S