Transactions Requiring a Teller Override

Related Topics

The Teller Override field on the Credit Union Profile - Security tab determines if override processing is supported. If the Teller Override field is Y or X, the system will generate overrides based on predetermined rules. Most of the override rules are system-defined, but there are a few override processing options that the credit union may set up.

Whether you credit union uses classic overrides or enhanced overrides, the override rules remain the same. Classic overrides only require a 2-character password and does not allow for someone else to approve the transaction and have it tracked within the system. Enhanced overrides uses the same password defined for the user, allows other users (as defined by the credit union) to approve transactions and is also required in order to implement remote overrides.

General

  • Any Member Inquiry - Acknowledge a Lockout. Lockouts and levels are defined and completely controlled by the credit union.

Financial Activity – Financial Transactions

Unless otherwise stated, when a member has an overdrawn share account, an override will be required for any financial transaction involving the member’s accounts. The credit union determines if an override is required for share withdrawals or loan advances if the member has a delinquent loan. They can also determine delinquency grace days or percentage for the share withdrawals. These options are found on the Credit Union Profile - Shares tab and Loans tab.

An override message will appear in Portico when transferring funds from a share to a delinquent loan or to a negative balance share account. An override message will not appear in the Portico User Experience when transferring funds from a share to a delinquent loan or to a negative balance share account. If funds are not going to a delinquent loan or negative balance share account, an override will be required to complete the transaction.

Transactions requiring an override even where there are not overdrawn shares or delinquent loans:

  • Transactions:
    • Deposits, Withdrawals, Payments, Transfers
      • Hold Processing will take available balance negative (applicable with Automated Check Hold option)
  • Adjustments:
    • Loan Payment from GL
    • Loan Advance to GL
    • Dividend Adjustment – Share Withdrawal
    • Interest To Shares Correction (Loan Interest Correction)
    • Interest to Principal Correction (Loan Interest Correction)
    • Interest to Principal
    • Interest to Shares
    • Member Journal Voucher
  • Reversals:
    • Re-apply prior day loan activity

Member Services – New Member & Services

  • New Member when including a member or statement message

Member Services – Account Information

  • Overview
    • Maintain Relationship Pricing Plan information. An override is not needed to add a new plan, only to maintain existing records.
    • Misc. Requests tab – Any maintenance to Life Savings Insurance
  • Loans
    • Interest Plus Information
  • Certificates
    • Account Information-Certificates-New
      • If Purchase Date greater than 45 days in the past
    • Account Information-Certificates-General
      • Certificate Type Change
      • Certificate Surrender - if certificate is pledged

Teller Management – Tasks & Activities

  • Teller Administration - Teller Close
    • If maximum adjustment is exceeded. Maximum Adjustment amount is defined by the credit union on the Credit Union Profile - Teller tab.
  • Cash Control Movements
    • Sending/Receiving location type is a correction location
    • The cash total exceeds the shipment maximum as defined for the location
    • The cash total and balance exceeds the receiving locations’ maximum as defined for the location
    • The cash total exceeds the sending location’s inventory

Operations – General – Member Branch Assignment

  • Member Branch Assignment Transfers