Retrieving a Member Statement

The Statement Retrieval dialog box lets you retrieve a copy of the member’s statement. To access the Statement Retrieval dialog box, locate the member using the search tool on the top menu bar. Click the down arrow to select the search method, then enter the search criteria. Click the green arrow or press ENTER to locate the member. Under Member Services on the Portico Explorer Bar...

• Click Account Information. On the Overview tab, click the Statement Retrieval button to display the Statement Retrieval dialog box and retrieve a member statement.
• Click History/Reversals. On the Financial Transaction History tab, click the Statement Retrieval button to display the Statement Retrieval dialog box and retrieve a member statement.

How do I? and Field Help

Select a statement type option:

• Click the Combined option to retrieve the member's combined statement.
• Click the Share Draft option to retrieve the member's share draft statement.
• Click the IRA option to retrieve the member's IRA statement.
• Click the All option to retrieve all the member's statements, not including loan billing statements.
• Click the Loan Billing option to retrieve the member's loan billing statements.
• Click the Mortgage option to retrieve the member's mortgage loan statements.

In the Statement Date group box, click the Between down arrow to select a beginning date from the pop-up calendar or enter a date in MM/DD/YYYY format. Click the And down arrow to select an ending date from the pop-up calendar or enter a date in MM/DD/YYYY format.

Click Retrieve Statement to retrieve the member statement.

Click Cancel to close the dialog box without retrieving the statement.

Selecting the Member Statements All option will not retrieve loan billing statements. Since billing statements can be produced on a daily basis, verify the statement date includes the date you are searching.

If your credit union generates separate employee statements, an additional security feature lets you designate which credit union employees can retrieve employee statements.

To retrieve statement images within Portico, your credit union must use Nautilus Essentials.

To retrieve member statements, users must be assigned to one of the following security groups or you can create your own security group. You can add the following permissions to a credit union-defined security group using the Security Group Permissions – Update window.

Permissions	Security Groups
ImagingReports - User Can Access Statements	ImagingReports - User
ImagingReports - User Can Access Employee Statements	Not assigned
ImagingDocuments – User Can Access Statements Repository (For mortgage loan statements)	ImagingDocuments – Statements Repository
ImagingDocuments – User Can Access Statements Employee Repository (For employee mortgage loan statements)	ImagingDocuments – Statements Employees Repository