Transfer File Troubleshooting

Related Topics

Month-End Frequency Setup

Question: If a transfer is scheduled on a monthly basis at month-end, how is this set-up?

Answer: Type 31 in the Day of Month field and M-Monthly from the Frequency drop-down list. The system reads this value as the last day of the month.

Member Purge

Question: Do transfer records need to be deleted before a member will purge from the system?

Answer: Yes, both From and To transfers must be deleted prior to the member purge. Use the Member Transfer File Summary tab to identify all existing transfers to or from a member.

IRA Withholding on Withdrawals

Question: For IRA withholding on withdrawals, does the IRA Profile dialog box override the Member Transfer File Information dialog box or vice versa?

Answer: The Member Transfer File Information dialog box overrides what is specified on the IRA Profile dialog box. If there is a Y on the 434 Transaction, the system will use the percentage value from the IRA Profile dialog box. If there is no percentage value on the IRA Profile dialog box, then the system will default to the percentage value in the State Withholding field on the IRA section in the Credit Union Profile - Shares tab. If there is no value specified in the State Withholding field, an online error message will result. The default for federal withholding is 10%.

Check Printing

Question: How do I print checks from Transfer File?

Answer: In order to use the check printing function through Transfer File, the Supported check box must be selected in the Dividend By Check section on the Credit Union Profile - Shares tab. The Transfer File check feature processes through the Withdrawal by Check window. If you currently do not print checks using the Withdrawal by Check window, additional charges will apply once the Supported check box is selected .

Maximum Number of Attempts and Frequency

Question: Once defaults are set, can I change them for a specific transfer?

Answer: The maximum number of attempts and the transfer frequency specified in the Transfer File section on the Credit Union Profile - Products & Services tab will be the system default. You can still change the frequency and attempts to fit a specific transfer when you set up the transfer on the Member Transfer File Information dialog box.