Reversing Guest Member Transactions

Guest member transactions can be reversed using the Reversals tab or Reversal - Same Day Reversals tab. Only current day activity is allowed to be reversed using the Reversal tab or Reversal - Same Day Reversals tab. If a prior day correction is necessary, you must follow the settlement adjustment procedures of the Shared Service Center Network. Prior day reversals are not done automatically by the system.

Portico uses member number zero for guest members. All the Shared Service Center Transactions for the entire credit union are listed under member number zero, so be sure you are reversing the right transaction.

When reversals are being routed through Fiserv Card Services, there is a reversal window that is typically set to 2 hours starting from the time the original transaction occurred. Any reversals sent after the 2 hour window to Fiserv will exception off and not post automatically to the Issuer credit union. From your teller balancing perspective, this does not impact you at all. However, the guest member gave you permission to access the account in their presence. Therefore, if a correction needs to be made it should be done immediately in the guest member’s presence. You should also make every attempt to reverse immediately to prevent the Issuer credit union from having extra exceptions to work.

How do I? and Field Help

Click the Select type of Reversal down arrow to select the type of reversal.

If necessary, click the Forms Action down arrow to select the appropriate action. The valid options are:

• Blank - Do not void the original form or return it to inventory. Leaves the form marked as an issued form on the Forms Register Maintenance - Teller Locations Only tab.
• X - Default value. Is not valid when reversing a transaction involving checks or forms.
• Y - Void the original form(s). If the Always Void Original Serial Number on Reversal check box is selected on the Form Information window for the form, Portico will always void the original form when a transaction is reversed regardless of the option selected from the Forms Action drop-down list.
• N - Do not void the original form(s). The system returns the form(s) to the location inventory of the issuing teller.
• This field will be blank if the credit union does not use Check Register or Forms Management.

Select the Print Reversals on Member Statement check box to print reversals on the member's statement.

Click Refresh to refresh the Same Day Reversals grid.

The Same Day Reversals grid displays a list of the financial transactions that occurred the same day.

Column Heading	Description
Action	Click Reverse to reverse the transaction.
CAN	The CAN assigned to the transaction.
Typ	The type of transaction. The valid options are: F – Financial transaction N – Non-financial transaction O – Other (BON)
Txn	The Portico Host transaction code associated with the transaction.
TL	The teller number associated with the transaction.
Branch	The branch associated with the transaction.
Account Type	The type of account associated with the transaction.
Txn Amount	The amount of the transaction.
Time	The time the transaction occurred.

Portico Host: 815, 816