Verifying a Guest Member with Reverse Lookup

For credit unions using the CO-OP Shared Branching network, Portico provides a Reverse Look Up feature that allows you to retrieve guest member account information using their Social Security Number, draft ID (Book Number) or date of birth followed by the last 4 digits of their SSN (MMDDYYYYSSSS).

How do I?

You can select the Reverse Look Up option from the Request Accounts drop-down list on the Shared Service Center Transaction tab.

To retrieve guest member account information using the guest member's Social Security Number, select the Social Security Number lookup option from the drop-down list and enter the Social Security Number of the guest member. When you click the green arrow on the toolbar, Portico will send a Reverse Look Up request to the issuer. If the issuer credit union is a Portico credit union, the system will first attempt to match the SSN against the SSN of the primary member on the account from the Contact Information tab. If 25 accounts are found that match the primary SSN, Portico will discontinue the search and respond with those 25 accounts. If Portico does not find a maximum of 25 accounts that match the primary SSN, then Portico will attempt to match the SSN with a joint SSN from the Account Relationships dialog box. Portico will search all of the joint SSNs until either a total of 25 primary and joint accounts are found, or Portico has found all matching SSNs and responds to the acquirer with the accounts found. If the SSN is on an account multiple times, then the account will only be listed one time in the response. Primary accounts will be listed first followed by joint accounts.

To retrieve guest member account information using the Draft ID (Book Number), select the Draft ID (Book Number) lookup option from the drop-down list and enter the draft ID of the guest member. If the issuer credit union is a Portico credit union, the system will attempt to match the draft ID against the draft IDs listed on the Shares – Draft Info tab and Loans – Loan Drafts tab to identify a single associated account.

To retrieve guest member account information using the Date of Birth followed by the last 4 digits of their SSN (MMDDYYYYSSSS), select the DOB+SSN Last 4 (MMDDYYYYSSSS) lookup option from the drop-down list and enter the guest member's date of birth followed by the last 4 digits of their SSN (MMDDYYYYSSSS). If the issuer credit union is a Portico credit union, the system will attempt to match the date of birth and last 4 digits of the SSN against the SSN and date of the birth for primary member on the account from the Contact Information tab. If 25 accounts are found that match the primary SSN and date of birth, Portico will discontinue the search and respond with those 25 accounts.

When searching through the joint accounts Portico will only search the following relationship values:

A – Authorized Signer
J – Joint Owner
T - Trustee
E – Executor of Estate Account

All other relationship values will not be included in the search for joint accounts.

Accounts that have the Block All Shared Service Center Transactions check box selected on the Stmts/Reporting/Notices tab will not be included in the response to the acquirer.

Field Help

The Member Accounts dialog box will display the primary and joint members found. The name, lookup information, and birth date of the first guest member returned by the Issuer credit union will appear. The field label and lookup information will change based on the option you selected. It can display the...

• The Social Security Number associated with the guest member.
• The draft ID of the guest member.
• The guest member's date of birth followed by the last 4 digits of their SSN (MMDDYYYYSSSS).

The Reverse Look Up Information grid contains the member numbers and the ownership type (either primary or joint) the issuer sent in the response.

Column Heading	Description
unlabeled	Select the check box next to the correct guest member and click OK to display the account information.
Seq	The sequence number assigned to the member number when Portico searched for matching accounts.
Member Number	The member number associated with the guest member.
Ownership	The ownership type: Primary or Joint.

Select the check box next to the desired member, then click the Request Accounts down arrow to choose the member accounts you want to display and click OK. Click Cancel to close the dialog box without selecting a member.

Portico will perform an account lookup using the member number selected and display the member account list on the Transaction tab based on the option selected from the Requested Accounts drop-down list.

You can display the dialog box again by clicking the Members button on the Transaction tab. The Members button will only appear if a Reverse Look Up request was performed. You can access the Member Accounts dialog box to select another member at any time. The Member Accounts dialog box will be available until you clear the member number on the toolbar or enter a member number that is not listed in the Reverse Look Up Information grid.