Signature Pad, Webcam and Scanner Troubleshooting

For signature pad, verify that AccessPad.exe v 1.02.0061 is installed on the Apps - Devices - Signature Pad tab.

Question: Signature pad is not popping for a signature from a transaction. Why?

Answer: Verify that signature pad is enabled on the Apps - Devices - Signature Pad tab.

Question: Signature pad is not popping for Image Capture. Why?

Answer: Verify PaperPort is installed and the signature pad is setup.

Question: Signature pad icon is not displaying on the Overview tab. Why?

Answer: Verify that security permissions are assigned.

Question: Webcam icon is not displaying on the Overview tab. Why?

Answer: Verify that security permissions are assigned.

Question: Webcam is not popping for Image Capture. Why?

Answer: Verify webcam software is installed and image capture options are set up on the Apps - Devices - Image Capture tab.

Question: Scanner icon is not displaying on the Overview tab. Why?

Answer: Verify that security permissions are assigned.

Question: Scanner is not popping for Image Capture. Why?

Answer: Verify that the scanner software is installed and image capture options are setup on the Apps - Devices - Image Capture tab.