Using Shared Service Center Offline

There will be instances when you attempt to perform a transaction and a problem is encountered with the communication link between you and the issuer credit union. When communication cannot be established with the guest member’s credit union, you have the option of performing transactions offline. However, the Shared Service Center Network usually requires you to contact the guest member’s Issuer credit union and verify the guest member’s request manually.

The Work Offline check box lets you process transactions offline in force post mode, when communication to the Issuer credit union is down

When you select the Work Offline check box, a Force Post check box appears and is automatically selected to indicate that the transaction will be processed in force post mode.

The Force Post check box allows you to complete Shared Service Center Activity offline. You can perform transactions and send them to a store and forward file, where the system will attempt to transmit the transaction to the Issuer credit union every 30 minutes.

When online communication is interrupted, the Force Post check box is automatically selected, enter the member’s name, account number, and select an Issuer credit union and press ENTER.

You must manually add the accounts that are necessary to complete the guest member’s request. Once the accounts are added, complete the transaction as normal. When you receive the Transaction Complete message, a receipt is generated and the transaction is sent to a store and forward file. Portico will automatically transmit the transaction once communication is re-established.

From your perspective, a transaction completed using the Force Post check box is the same as one completed online. Teller balancing is not affected by transactions in the store and forward file. Once the transaction is completed, the teller totals are updated with that activity. However, settlement is impacted if the transaction is not received by the Issuer credit union before the Network’s cut-off time. These activities are recorded on the Shared Service Center Pending/Unsettled Activity Report 925.