Viewing Unable to Complete Transactions
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The Unable to Complete window displays details of items that cannot be posted to individual accounts. The Unable to Complete window displays real-time data as it is being sent through-out the day. The items are force-post items that must be accepted by Premier.
To access the Unable to Complete window, click Network Balancing within the Operations menu on the Portico Explorer Bar. On the Network Balancing top menu bar, click Miscellaneous, then click Unable to Complete.
How do I? and Field Help
Click the Balance Date down arrow to select the business date from the pop-up calendar or enter a date in MM/DD/YYYY format. Then, click the green arrow to view the items that cannot be posted to individual accounts for that date.
An exception code will appear in the EXCD column with an explanation provided in the ERR MSG field. These items are “force post” items that must be accepted by Portico and are settled by Fiserv Card Services Switch. The credit union must post these transactions using the Network ATM Maintenance window.
The following information appears in the Unable to Complete grid.
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Member Number |
The member number associated with the original transaction. Length: 12 numeric |
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EFT ID |
The member's identification number (ID) used by the system to process ATM, Debit, or Audio Response transactions. This ten-digit ID is embossed and encoded on the member's ATM or Debit Card. For example, the credit union has an ISO of 512345 and uses sixteen-digit ISO-based cards. The member account number is 1004 and the ATM ID is 1007. The member's ATM card would have the number 5123450000001007 embossed on it. Length: 10 numeric Keyword: CI |
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TP |
The type of transaction: ATM, Debit, or Audio Response |
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Seq Nbr |
The sequence number associated with the ATM transaction. This number comes from the CNS reports, the host ATM reports, and the member's receipts. Length: 6 numeric |
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Process Code |
The transaction code associated with the network transaction. The system will use this code to determine which Host system transaction to use when posting the transaction through the Network ATM Maintenance window. The letter R following the ATM transaction code indicates that the transaction is a reversal transaction. The following table shows the ATM code and the description for that transaction:
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Date |
The date that the ATM/POS network transaction occurred. |
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Resp Code |
The host response code to a network transaction. The first digit will be a 5 if it is a host/network approved or denied transaction. If it is a 0 this is a switch stand in approved or denied transaction. If the response code is not available, this column will contain the function code which indicates the specific purpose of this transaction. 200 - Original Financial Request 203 - Resubmission of previously denied financial request 280 - Subject to verification 281 - Preauthorized advice 283 - Merchant authorized 400 - Full reversal 401 - Partial Reversal 480 - Reversal subject to verification |
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Amount |
The amount of the transaction. Length: 12 numeric including decimal |
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TL Nbr |
The teller ID affected by the activity. Length: 2 alphanumeric |
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EXCD |
The reason for the ATM network transaction exception. Numeric exception codes are unable-to-complete transactions. You must post these items to the member's account using the Network ATM Maintenance window. Portico suggests that you post these items daily. Alphabetic exception codes identify a potential problem transaction. The following is list of the possible exception codes and their description: 0000 Transaction Complete 1000 Invalid Serial Number 1001 Total Uses Exceeded 1002 Transaction Code Is Invalid 1003 Monthly Transfer Exceeded 1005 Member Account Number Not On File 1006 Daily ATM Amount Exceeded 1007 Member Share Account Does Not Exist 1008 Invalid Teller ID 1009 Member Has A Delinquent Loan 1010 Invalid Amount To Be Paid 1013 Member Loan Information Does Not Exist 1015 Credit Limit Has Been Exceeded 1016 Share Account Is Closed 1017 Withdrawal Amount Less Than Minimum 1018 Insufficient Funds 1019 Invalid Account Type 1020 Invalid Share Type 1021 ATM ID Is Invalid 1022 No Member ATM Information 1024 Transaction Is Duplicate 1025 Expired ATM Card 1026 ATM Transaction Not Permitted 1027 LOC Reversal Memo Item 1028 Invalid Route ID 1036 Loan Interview 1037 Loan Closed 1038 TXN To Be Reversed Non On LA File 1043 Transfer To Loan Memo Item 1044 Transfer To Credit Card 1055 Incorrect PIN 1056 Maximum Withdrawal Count Exceeded 1057 ATM Card Is Hot 1099 Undefined Error 9060 Fatal Error DUPL Suspect Transaction Possible Duplicate * Account Drawn Below Minimum Balance Length: 4 alphanumeric |
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ERR MSG |
The explanation of the exception code. Length: 60 alphanumeric |
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Portico Host: 58U