Updating Contact Information

The prefix to member's name, e.g. Mr., Mrs., Dr. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Keyword: PR

Reporting Analytics: PR MBR Prefix (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder)

The member's first name.

Length: 25 alphanumeric

Keyword: FN | New Members & Services Keyword: N1

Reporting Analytics: PR MBR FST NM (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder)

The member's middle name.

Length: 25 alphanumeric

Keyword: MN | New Members & Services Keyword: N2

Reporting Analytics: PR MBR MID NM (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder)

The member's last name.

Length: 25 alphanumeric

Keyword: LN | New Members & Services Keyword: N3

Reporting Analytics: PR MBR LST NM (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder)

The suffix to the member's name, e.g. Jr., Sr.,PhD. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Keyword: SF

Reporting Analytics: PR MBR Suffix (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder)

The name of the business that owns the account.

Length: 23 alphanumeric

BizChex requires the business type to categorize a specific business to complete the appropriate verification screening. The valid values for the Business Type drop-down list are:

• Blank
• General Partnership - 01
• Partnership - 02
• LLP Limited Liability Partnership - 03
• LLC Limited Liability Company - 04
• Corporation - 05
• C Corporation - 06
• S Corporation - 07
• Sole Proprietor - 08
• Non-Profit Organization - 09
• Estate - 12
• Trust - 13

Required for BizChex screening.

Reporting Analytics: Business Type (Member Base subject in the Member Information folder)

If the Account Ownership field is Agency, Business, Corporate, Non-Profit, Public Unit, or a credit union-defined business ownership type, the Business Account has Beneficial Owners check box will appear. The Financial Crimes Enforcement Network (FinCEN) Customer Due Diligence (CDD) Requirements mandate that covered financial institutions identify and verify the identity of the beneficial owners of all legal entity customers. If a business account falls within the requirements of the FinCEN Customer Due Diligence rule, select the Business Account has Beneficial Owners check box.

You can add information about the beneficial owners in New Members & Services on the Relationships tab, or outside of New Members & Services on the Account Relationships dialog box. If the business account has authorized signers, add the authorized signers on the Relationships tab, or on the Account Relationships dialog box. Then, select the Business Account has Beneficial Owners check box and add the beneficial owners.

Existing account relationships that need to be changed to beneficial owner cannot be maintained. It is the credit union's responsibility to remove the existing relationship. Then, add a new relationship as a beneficial owner and indicate the prong type and ownership percentage.

When the Account Ownership field is a business type account (Agency, Business, Corporate, Non-Profit, Public Unit, or a credit union-defined business ownership type), Portico does not require you to specify a birthdate in the Birth Date field on the Member Information - Ownership tab in New Members & Services or outside of New Members & Services on the Contact Information tab. However, FinCEN does require a birthdate for each beneficial owner relationship. If the Business Account has Beneficial Owners check box is selected, you must remember to add a birthdate for each beneficial owner. You can select a date in the Birth Date field in New Members & Services on the Eligibility Verification - Relationship Verification - Contact Information tab and Relationships - Contact Information tab, or outside of New Members & Services on the Contact Information tab on the Account Relationships dialog box.

Security Permission: MbrInfo – Field – Business Account has Beneficial Owners – Maintain

Security Group: Member Services - User

Reporting Analytics: Beneficial Owner? (Member Base subject in the Member Information folder and ME Member Base subject in the Month-end Information\Member Month-end folder)

The member's first and second initials followed by the last name. No spaces between first and second initials and last name.

Length: 20 alphanumeric

Keyword: NM

The name that will appear on the member's statement.

The member name reported in the Credit Bureau Listing Report 350, Member Transaction Monitoring Report 844, and Temenos File Extract Report 739 is derived from the Statement Name field. Due to the parsing of the statement name into first, middle and last name for these transmissions, statement names with a prefix (e.g. Miss, Mrs, Mr, Ms, and Dr) will be reviewed and the prefix will be removed from the transmissions. To ensure that the prefix is identified and removed, a period or space must appear after the prefixes Mrs, Mr, Ms, and Dr in the Statement Name field. For the prefix Miss, a space must appear after the prefix in the Statement Name field.

Length: 25 alphanumeric

Keyword: N1

Select this check box to instruct Portico to update the Short Name and Statement Name fields when the separate name fields are modified. If unchecked, any changes to the separate name fields will not update the Short Name and Statement Name fields. The user must manually update these fields. System default is checked.

The joint owner or secondary member for this account.

If the Joint Member check box is selected on the Credit Union Profile - Member tab, you cannot enter a new joint owner in the Primary Joint Owner field.

Length: 25 alphanumeric

Keyword: N2

Click the down arrow to select the appropriate account ownership from the drop-down list. You can make this field required in New Members & Services using the Customized Fields window.

Keyword: OC

Select the Use Primary check box to use the primary address for member notices and statements. An active address icon will appear on the tab.

Keyword: A1 or AD

Select the Address is Invalid check box to flag the address as invalid when a statement or notice is returned due to an invalid address.

If your credit union uses Member-Level Warnings and Alerts and the System-Generated Alerts check box is selected on the Credit Union Profile - Products & Services tab, Portico will add a system-generated warning message to the member’s Notes, Warning and Alerts grid when the Address is Invalid check box is selected for the primary or alternate address. The system-generated warning message cannot be deleted from the Notes, Warning and Alerts grid. When updates are made to the primary or alternate address, you must clear/uncheck the Address is Invalid check box. If your credit union uses the Demographic Updates feature, Portico will automatically update the check box and delete the warning message. The mailing and delivery of statements or notices are not controlled by the Address is Invalid check box at this time.

Courtesy Pay Note: You can use the Address is Invalid check box with Extended Courtesy Pay. If the Consider Invalid Address check box is selected on the Credit Union Profile – Shares tab, Portico will identify the active address, and then review theAddress is Invalid check box on the Contact Information tab to determine if the member has an invalid address. If deemed invalid, Portico will not use Courtesy Pay funds to authorize debit card transactions and ATM transactions.

Cross Sell and Tracking: You can also use the Address is Invalid check box with Cross Sell and Tracking to remind tellers to ask for a valid address on the account. The Invalid Address attribute on the Member – Update window lets you include or exclude members based on either the primary or alternate Address is Invalid check box on the Contact Information tab.

Reporting Analytics: Invalid Primary Address (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

Line 1 of the member's primary address. This field cannot contain all blanks.

Length: 24 alphanumeric

Keyword: A1

Line 2 of the member's primary address.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Length: 24 alphanumeric

Keyword: A2

The city where the individual resides.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Length: 18 alphanumeric

Keyword: AC

Click the down arrow to select the correct state abbreviation from the drop-down list.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Keyword: AS

The postal ZIP Code for the address listed. For domestic addresses, the ZIP code must be either 5 or 9 digits. For foreign addresses, the ZIP code can be up to 10 characters.

If the Address is Foreign check box is not selected:

• A valid ZIP Code must be entered without the dash.
• Alpha characters are not allowed.

If the Address is Foreign check box is selected:

• The member ZIP Code field is optional.
• Alpha characters are allowed.

Length: 9 numeric (10 alphanumeric if the Address is Foreign check box is selected.)

Keyword: ZP

Reporting Analytics for Primary Member Address: MBR Zip Code Dash (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

The country associated with the foreign address.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Reporting Analytics: MBR Country Code (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

The state or province associated with the foreign address. The State/Province field changes to a drop-down list if the Country drop-down list is Canada or Mexico.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Reporting Analytics: MBR Province Code (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

Select this check box if the address is foreign.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Keyword: FF

Select this check box to extract the address for standardization. Select the Extract Address for Standardization check box to extract the primary address for standardization from the 505 Report. Using the Address Standardization option(s) saves postage by using U. S. Postal Service (USPS) standardized address information. Portico can run the 505 Report program up to four times per year on the first Friday of March, June, September and December. To take advantage of the savings offered by the USPS, Portico recommends that you schedule to run the 505 Report program at least twice a year. The 505 Report program compares names and addresses from the Contact Information tab to the USPS database. The name and address matches found are standardized and added to each member’s Contact Information tab. Portico provides you with a Coding Accuracy Support System (CASS) Report valid for six months after the 505 Report program runs, which may be used for any member mass mailings during that time. For complete details, refer to the 505 Report documentation.

Keyword: EX

The date that the address was changed. An informational alert will display on the Member Information dialog box when the in-use address is changed today or in the past 45 days.

Reporting Analytics: Primary Addr Last Chg Date (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

Select this check box to use the postal standardized address instead of the primary address on the member statement.

If the Standardize New Members and Services Addresses check box has been selected in the Products section on the Credit Union Profile - Products & Services tab, the Request USPS icon will appear in the Address group box. Address standardization will occur when an existing address is changed and you click Next or Save/Release on the Member Verification tab. The Address Standardization dialog box will appear displaying the standardized address. If the address entered is identical to the USPS standardized address, an informational pop-up message will appear. If you clicked Next or Save/Release on the Member Verification tab and the address is identical to the USPS standardized address, no message will appear and you will continue with the next step of the New Members & Services workflow.

Select the Use Alternate check box to use the alternate address for member notices and statements. Portico will also print the member's alternate address on receipts and envelopes when the Use Alternate check box is selected. An active address icon will appear on the tab.

Select the Address is Invalid check box to flag the address as invalid when a statement or notice is returned due to an invalid address.

If your credit union uses Member-Level Warnings and Alerts and the System-Generated Alerts check box is selected on the Credit Union Profile - Products & Services tab, Portico will add a system-generated warning message to the member’s Notes, Warning and Alerts grid when the Address is Invalid check box is selected for the primary or alternate address. The system-generated warning message cannot be deleted from the Notes, Warning and Alerts grid. When updates are made to the primary or alternate address, you must clear/uncheck the Address is Invalid check box. If your credit union uses the Demographic Updates feature, Portico will automatically update the check box and delete the warning message. The mailing and delivery of statements or notices are not controlled by the Address is Invalid check box at this time.

Courtesy Pay Note: You can use the Address is Invalid check box with Extended Courtesy Pay. If the Consider Invalid Address check box is selected on the Credit Union Profile – Shares tab, Portico will identify the active address, and then review theAddress is Invalid check box on the Contact Information tab to determine if the member has an invalid address. If deemed invalid, Portico will not use Courtesy Pay funds to authorize debit card transactions and ATM transactions.

Cross Sell and Tracking: You can also use the Address is Invalid check box with Cross Sell and Tracking to remind tellers to ask for a valid address on the account. The Invalid Address attribute on the Member – Update window lets you include or exclude members based on either the primary or alternate Address is Invalid check box on the Contact Information tab.

Reporting Analytics: Invalid Alternate Address (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

Line 1 of the member's alternate address.

Length: 24 alphanumeric

Keyword: A1

Line 2 of the member's alternate address.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Length: 24 alphanumeric

Keyword: A2

The city where the individual resides.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Length: 18 alphanumeric

Keyword: AC

Click the down arrow to select the correct state abbreviation from the drop-down list.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Keyword: AS

The postal ZIP Code for the address listed. For domestic addresses, the ZIP code must be either 5 or 9 digits. For foreign addresses, the ZIP code can be up to 10 characters.

If the Address is Foreign check box is not selected:

• A valid ZIP Code must be entered without the dash.
• Alpha characters are not allowed.

If the Address is Foreign check box is selected:

• The member ZIP Code field is optional.
• Alpha characters are allowed.

Length: 9 numeric (10 alphanumeric if the Address is Foreign check box is selected.)

Keyword: ZP

The country associated with the foreign address.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Reporting Analytics: ALT Country Code (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

The state or province associated with the foreign address. The State/Province field changes to a drop-down list if the Country drop-down list is Canada or Mexico.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Reporting Analytics: ALT Province Code (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

Select this check box if the alternate address is foreign.

If the Address is Foreign check box is selected, the Country drop-down list and State/Province field will appear. Enter the foreign city's name in the Address 2 field and the foreign country's name in the City field.

For countries other than Canada or Mexico, enter the two character country code in the State field for mailing label purposes. Then, choose the country from the Country drop-down list and enter the appropriate 2-character state or province code or select the state or province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Canadian addresses, enter Canada in the City field and enter the two character province code in the State field for mailing label purposes. Then, choose Canada from the Country drop-down list and select the appropriate Canadian province from the State/Province drop-down list to provide this information for the Self Service Interface.

For Mexican addresses, enter Mexico in the City field and enter the two character state code in the State field for mailing label purposes. Then, choose Mexico from the Country drop-down list and select the appropriate Mexican state from the State/Province drop-down list to provide this information for the Self Service Interface.

If your credit union has foreign address support with Corillian Online Banking, member updates to foreign addresses via online banking will display a three-character abbreviation in the City field. For example, if a member updates their Canadian address using online banking, CAN will appear in the City field and Canada will appear in the Country field.

When 3rd party vendors update Portico with foreign address changes, the foreign city's name will appear in the Address 2 field (e.g. Guadalajara), the foreign country code will appear in the State field (e.g. MX), and the Country field and State/Province field will be cleared.

The Country and State/Province fields allow you to capture the foreign address information to be used by the Self Service Interfaces (SSI) for online banking online enrollment, online banking verification, and online banking demographic updates. The Country and State/Province fields do not impact address formats for labels, statements, or notices.

Fiserv recommends reviewing the Self Service Member Request Report 941 to identify members that updated a foreign address. Then, use the member's non-financial history to verify that the address information was entered correctly.

Keyword: FF

The date that the address was changed. An informational alert will display on the Member Information dialog box when the in-use address is changed today or in the past 45 days.

Reporting Analytics: Alt Addr Last Chg Date (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

The standardized delivery address that will print on the member's statement. Portico automatically updates this field when the ZIP+4® Audit Report 505 is produced. The standardized format lets your credit union obtain postal discounts. If you manually maintain the member's address, Portico changes the Standardized Postal Address fields to blank and clears the Use Standardized Alt Address check box.

If the Standardize New Members and Services Addresses check box has been selected in the Products section on the Credit Union Profile - Products & Services tab, the Request USPS icon will appear in the Address group box. Address standardization will occur when an existing address is changed and you click Next or Save/Release on the Member Verification tab. The Address Standardization dialog box will appear displaying the standardized address. If the address entered is identical to the USPS standardized address, an informational pop-up message will appear. If you clicked Next or Save/Release on the Member Verification tab and the address is identical to the USPS standardized address, no message will appear and you will continue with the next step of the New Members & Services workflow.

Keyword: TD

To support members with seasonal addresses, specify the time period that a member lives at an alternate address in the From and Through date fields. Click the From down arrow to select the beginning date from the pop-up calendar or enter the date in MM/DD/YYYY format. When the date expires, Portico will automatically change the member’s primary address to the active address. For recurring seasonal addresses, you must manually update the dates each year.

Reporting Analytics: Seasonal Address Start (Located in Member Information/Member Base subject and Month-end Information/Member Month-end/ME Member Base subject)

The member's e-mail addresses. The member can have up to three e-mail addresses listed.

If your credit union generates electronic receipts, Default check boxes appear. Select the Default check box to indicate the default email address that should be used for electronic receipts. If all three Default check boxes are selected as default email addresses, all three email addresses will be used to send the email receipt. At least one Default check box must be selected to send an email receipt.

You can make this a required field in New Members & Services using the Customized Fields window. If the email address is required in New Members and Services, the Member has no email address check box appears on the Eligibility Verification - Member Verification tab and Member Information - Contact tab. Select the check box to leave the E-Mail address fields blank. If you select the Member has no email address check box, Portico disables the E-Mail address fields and Default check boxes in New Members and Services.

Length: 50 characters

Keyword: EA, E1, and E2

The complete home phone number including area code for the member. You can make this field required in New Members & Services using the Customized Fields window.

Length: 10 numeric

Keyword: PH

The complete home fax number including area code for the member. This field can be customized using the Customized Fields window.

Length: 10 numeric

Keyword: HF

The complete cell phone number including area code for the member. You can make this field required in New Members & Services using the Customized Fields window.

Length: 10 numeric

Keyword: CP

The complete work phone number including area code for the member. You can make this field required in New Members & Services using the Customized Fields window.

Length: 10 numeric

Keyword: BP

The work phone number extension for the member.

Length: 5 numeric

Keyword: BX

The complete work fax number including area code for the member. This field can be customized using the Customized Fields window.

Length: 10 numeric

Keyword: BF

The complete alternate phone number including area code for the member. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Length: 10 numeric

Keyword: P1

The SSN field displays the member's Social Security Number (SSN). On business accounts, the Employer Identification Number (EIN) appears in the EIN field. For members with an Individual Taxpayer Identification Number (ITIN), the ID number appears in the ITIN field.

Portico partially masks taxpayer ID numbers. If you are assigned to the Portico – User Can View/Maintain TIN security group or a credit union-defined security group with the Portico – User Can View TIN permission or the Portico – User Can Maintain TIN permission, an eye indicator will appear within the field to indicate that you have permission to view the taxpayer ID number. You can click inside the field to show the taxpayer ID. When you tab out of the field, the taxpayer ID will be masked. The taxpayer ID will remain unmasked as long as the field has focus.

The SSN field, EIN field and ITIN field are read-only fields. Click the Change Member TIN icon to display the Change Member TIN dialog box to change the member's taxpayer ID number.

This number must be a valid taxpayer ID number for IRS reporting. All zeros is not a valid number. The system will produce a W-9 notice (209 Report) if the SSN meets any of the following criteria:

• all nine digits are the same number
• the first three digits are zeros
• the SSN equals the account number

ITIN is used by the Internal Revenue Service (IRS) for Federal tax reporting only. It is a nine-digit number that always begins with the number 9 and has a range of 70-88, 90-92 and 94-99 in the fourth and fifth digit. The IRS issues ITINs to individuals who are required to have a U.S. taxpayer identification number but who do not have, and are not eligible to obtain a Social Security Number (SSN) from the Social Security Administration (SSA).

Length: 9 numeric

Keyword: TI

Click the Change Member TIN icon to display the Change Member TIN dialog box and change the member's taxpayer ID number.

The secondary ID used as an additional cross-reference to the account. If left blank, this field defaults to the taxpayer ID when the account is initially opened. You can customize this field and make it a required field in New Members & Services using the Customized Fields window. When the Secondary ID field contains 9 numeric digits and the first three numbers are not 000, 666, or 999 and no section is all zeros, Portico assumes that the field contains a taxpayer ID.

Portico partially masks taxpayer ID numbers. If you are assigned to the Portico – User Can View/Maintain TIN security group or a credit union-defined security group with the Portico – User Can View TIN permission or the Portico – User Can Maintain TIN permission, an eye indicator will appear within the field to indicate that you have permission to view the taxpayer ID number. You can click inside the field to show the taxpayer ID. When you tab out of the field, the taxpayer ID will be masked. The taxpayer ID will remain unmasked as long as the field has focus.

Length: 9 numeric

Keyword: OI

The third ID used as an additional cross-reference to the account. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Length: 9 alphanumeric

Keyword: ID

Click the down arrow to select the correct marital status from the drop-down list: Single, Married, Divorced, or Widowed.

Keyword: MS

Click the down arrow to select the gender of the account's primary member. The recommended values are:

B - Business

C - Corporation

D - Doing Business As

F - Female

M - Male

O - Organization

U - Unknown

Keyword: SX

Click the down arrow to select the correct state abbreviation to represent the state that issued the driver's license.

Keyword: DS

The driver license number of the member. Portico masks driver license numbers. You can click inside the field to show the driver license number. When you tab out of the field, the driver license number will be masked. The driver's license number will remain unmasked as long as the field has focus. Portico will log each time a user clicks inside a field to view a driver license number in the View Sensitive Data Audit report.

You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

If the Member has no DL information check box was selected on the Member Verification tab in New Members & Services, the text NOT APPLICABLE appears in the Driver’s License Number field and the Driver's License State, ID Issue and ID Expiration fields are disabled in New Members & Services. On the Contact Information tab, the text NOT APPLICABLE appears in the Driver’s License Number field; however, all the fields remain accessible so a driver's license can be added at a later date.

Length: 17 alphanumeric

Keyword: DL

Reporting Analytics: MBR DRIVERS LICENSE (Member Base subject in the Member Information folder and the ME Member Information subject in the Month-end Information\Member Month-end folder)

Click the down arrow to select the ID issue date from the pop-up calendar or enter the date in MM/DD/YYYY format. You can make this field required in New Members & Services using the Customized Fields window.

Reporting Analytics: Driver License Issue Date (Member Base subject in the Member Information folder and the ME Member Information subject in the Month-end Information\Member Month-end folder)

Click the down arrow to select the ID expiration date from the pop-up calendar or enter the date in MM/DD/YYYY format. You can make this field required in New Members & Services using the Customized Fields window.

If your credit union uses Member-Level Warnings and Alerts and the System-Generated Alerts check box is selected on the Credit Union Profile - Products & Services tab, a member alert notifies credit union staff when a member’s driver’s license or identification has expired. If the member’s ID has expired according to the ID Expiration field on the Contact Information tab, the message 'Warning - ID Has Expired' will appear in the Notes, Warning and Alerts grid on the Member Information dialog box and the Notes/Alerts tab. The message will be removed automatically in the nightly back-office cycle after you update the ID Expiration field on the Contact Information tab. If the ID Expiration field is blank or 999999, Portico will not evaluate the ID expiration date and will not display the Warning message.

Reporting Analytics: Driver License Expiry Date (Member Base subject in the Member Information folder and the ME Member Information subject in the Month-end Information\Member Month-end folder)

The credit-union defined name or code use for verification of account access. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Length: 25 alphanumeric

Keyword: MM

The credit-union defined name or code used as a hint for the verification of account access. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Length: 21 alphanumeric

Keyword: VH

The member’s employer. Click the details icon button to display the Employer Information dialog box and view or maintain the member’s employer information. You can customize this field and make it a required field in New Members & Services using the Customized Fields window.

Length: 23 alphanumeric

Keyword: EP

The member eligibility for the member. If blank, click the down arrow to select the member eligibility. The Eligibility drop-down list is populated from a customized list that is maintained via the List Maintenance – List window.

Click the down arrow to select the member's birthdate from the pop-up calendar or enter the date in MM/DD/YYYY format. You can make this field required in New Members & Services using the Customized Fields window. Portico masks birthdates. You can click inside the field to show the birthdate. When you tab out of the field, the birthdate is masked. The birthdate will remain unmasked as long as the field has focus. Portico logs each time a user clicks inside a field to view a birthdate in the View Sensitive Data Audit report.

Keyword: DB

Click the down arrow to select the date the member joined the credit union from the pop-up calendar or enter the date in MM/DD/YYYY format.

Keyword: DJ

Click the down arrow to select the last date the credit union had contact with the member from the pop-up calendar or enter the date in MM/DD/YYYY format. This field can be customized using the Customized Fields window.

Keyword: CD

Click the down arrow to select the appropriate date from the pop-up calendar or enter the date in MM/DD/YYYY format. This field can be customized using the Customized Fields window.

Keyword: UD

The last transaction date for the member or a credit union-defined date indicating when the member is no longer dormant. To prevent an account from becoming dormant, enter the current date or a date in the future, but not beyond 12/31 of the current year. This date can only be maintained by a teller ID with override authority.

Portico automatically updates this field with the last transaction date.

If credit card processing occurs for the member, Portico updates this field during the back-office cycle. The field update appears on 030 Report with teller ID BO (back office) and a blank transaction code.

Credit card and loan payments posted using the Transactions - Vendor Credit Card, Mortgage & Education Payments tab or Mail Work tab, and mortgage payments listed on the 268 Report also will update the Dormant Date field. For education loans, Portico automatically enters the last payment effective date transmitted on the NelNET audit file.

Security Permission: MbrInfo - Field - Dormant Information - Maintain

Security Groups: Teller - Advanced and Member Services - User

Keyword: DD

Select this check box if the member account is dormant. ACH origination will be stopped when a member is dormant or deceased.

Keyword: DF

Click the down arrow to select the member's date of death from the calendar or enter the date in MM/DD/YYYY format. The date of death may be 99999999 if date of death is unknown. If no date is entered, a value of 99999999 will appear as the deceased date in any reports created using Reporting Analytics.

Keyword: DH

Select this check box if the member is deceased. If selected, death distributions using the Transactions - IRA Withdrawal to Beneficiary tab are allowed.

ACH origination will be stopped when a member is dormant or deceased. Portico will also review the Deceased Member check box and Dormant Account check box on the Contact Information tab for a member before creating an outbound ACH origination item. If the Deceased Member check box is selected, the origination item will not be created. The exception will be reported in the Unsuccessful Originations section on the 174 Report with the exception code R14 – Member Deceased.

Keyword: DE

The date the member account was closed. Click the down arrow to select the close date from the calendar or enter the date in MM/DD/YYYY format. If the member account was closed using the Member Close dialog box, the date selected on the Close Member panel will appear.

If you clear the Close Date/Reason fields on the Contact Information tab to re-open the member account, you cannot undo the deletions performed by the Close Member wizard. You must manually remove the hold codes and re-add the products and services.

Keyword: C1

Teller - Basic

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Teller - Advanced

Member Services - User

Member Services - User